Privacy policy

What we collect

Your name, email and phone number when you order or book. The details you share about your health and goals. Your session and progress logs. Payment screenshots you choose to upload. If you message or comment on our Instagram, we also receive your username and the content of your message or comment.

Why

To coach you, process your orders, remind you about sessions and keep your account secure. If you message us on Instagram, to reply to you automatically or personally.

Health data

Your health details are only seen by Karim and the coaches working with you, with your consent. If you ask us to involve another professional, such as a dietitian or doctor, we share only what is needed, and only with your approval. Access is logged. You can ask for a copy of your data at any time.

Analytics

The public pages use Google Tag Manager to measure visits and bookings.

We also run our own cookieless analytics on the public pages, stored on our own server and never shared. It records the pages you view, roughly what device and browser you use, your country, where you came from (for example Instagram or Google) and steps such as starting a booking or adding to the cart. It sets no cookies, never stores your IP address and never records your name, email or phone number. Visitors are counted with a code that changes every day, so you cannot be followed from one day to the next. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. Raw data is deleted after 13 months.

How long we keep your data

We keep your data after you stop training, so you can pick up where you left off if you return. You can ask us to delete it at any time.

Who we share it with

We never sell your data. We use service providers to host the site, send email, sync calendars and handle Instagram messaging, including Google and Meta. They only process your data to provide those services to us.

Instagram and Google Calendar

If you message or comment on our Instagram, we use Meta's tools to read and reply to those messages. We use Google Calendar only to place booked sessions in our coaches' calendars and to avoid double bookings. We do not use this data for advertising, and we do not share it with anyone else. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Deleting your data

To delete your account and data, message Karim on WhatsApp at +961 71 878 085 or email karimhalkhatib@gmail.com. We will delete it when you ask and confirm once it is done.

Why we may use your data, and your consent

We use your personal data to carry out our agreement with you (coaching, bookings and orders), to meet our legal obligations, and with your consent. We ask for your consent before we start coaching you. We use your health data only with your explicit consent. You can withdraw your consent at any time by contacting us. Withdrawing does not affect what we did before you withdrew, but we may not be able to coach you safely without it.

Your rights

You can ask us to:

• Show you the personal data we hold about you and give you a copy in a usable format.
• Correct anything that is wrong or out of date.
• Delete your account and data.
• Limit how we use your data, or stop using it for a purpose you object to.

To use any of these rights, contact us using the details below.

Where your data is processed

Our service providers, including Google and Meta, may process your data on servers outside Lebanon. We only work with providers that protect your data and use it only to provide their service to us.

Complaints

If you are not happy with how we handle your data, please contact us first and we will try to put it right. You may also complain to the data protection authority in your country.

How we protect your data

Access to your data is limited to Karim and the coaches working with you. Staff accounts are protected with two-factor sign-in. Health notes can only be opened by people who have been given permission, and each time they are opened it is recorded. Videos you upload are private.

Children

We coach children only when a parent or legal guardian applies for them and gives their approval before we start. A parent or guardian can ask to see, correct or delete their child's data at any time, using the contact details below.

Contact

To exercise your rights, message Karim on WhatsApp at +961 71 878 085 or email karimhalkhatib@gmail.com.